A Chat with Jake Dimarco from Spare Workspace

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Gen caught up with Jake Dimarco, the CEO and founder of Spare Workspace.

Jake started his career at Apple, where he developed a strong business acumen that complimented his qualifications of B Bus (Marketing) and Cert IV Workspace Training. With a result-driven focus, he was awarded Apple ANZ Consultant of Year in 2010. Looking for a new challenge, he joined Samsung as a National Account Executive, responsible for all sales, marketing and operations for the Vodafone account in Australia. Jake transitioned to Vodafone, where he was responsible to define, design and implement the business strategy for the Vodafone B2B channel.

In 2015, Jake launched Spare Workspace:  an online marketplace for short-term workspace where businesses can share their workspace with others.

We caught up to discuss all things two sided marketplaces, scaling, teams and raising capital.

Watch the interview here or read the transcript below:
Gen: Hi guys. Today I am here with Jake. We're at Fishburners and he's from Spare Workspace. Jake, who the hell are you?
Jake: Great question. So, I'm the founder of Spare Workspace. Spare Workspace is a marketplace that enables businesses to move into boardrooms, areas with desk space, to easily share it with others either on demand or by the hour, day, or month. Many people of call us the "AirBnB of Commercial Space," which is-
Gen: [inaudible 00:00:29].
Jake: Yeah, it's a great pitch. "AirBnB of Commercial Space." 
Gen: Awesome. And how did you get into this?
Jake: Really interesting story. I was in corporate for a time.
Gen: Scary, corporate.
Jake: Had a lot of fun. I was really fortunate and worked for the big companies like Apple, Samsung, Vodafone. However, just decided it wasn't for me, and it's just that I'm of that entrepreneurial side. So, I quit and had no idea what I was going to do. In the meantime, whilst I discovered this and traveled the world, my brother and I decided to start an outdoor fitness company. 
Gen: Awesome.
Jake: Which is great except for winter when apparently it rains, and it's cold and miserable.
Gen: No one's interested in getting out there, right?
Jake: No, no. We had a beautiful member base. A lot of them were soccer moms, as I used to call them. They used to get really annoyed when I used to cancel classes at 3 P.M. on the day. So, we started to look at how can we access on demand space that, when it doesn't rain, we don't have to cancel classes. We sort of started this journey of realizing there's A, a lot of commercial space out there that's sitting empty and costing businesses money. And at the same time, there's a huge demand for on demand workspace. Being able to book space when you need it. 
Gen: That's fantastic. We see a lot of start ups that have this situation where they have the problem themselves. They try and fix it, and then they stumble into starting their own business. From your point of view, do you find that it gives start ups a leg up to get going?
Jake: 100%. I think one of the critical ingredients you need to have to have a successful startup is actually that empathy and understand your customer. I think if you were your customer at some point, you obviously have a lot of empathy. I understood exactly what I needed, the pressures I was under, how I was feeling at the time. Also, where I was looking and where my mind went straight away. So, Google, Gumtree were a few sources, so there was a lot of IP just in examining myself and that process.
Gen: That's awesome. I mean, if you think about how you even got started, that's first of all [inaudible 00:02:47] versus behind science and bruises and scratches all the way. And did you test out the theory and get started versus how would you start now knowing what you know?
Jake: Great question. I think one of the challenges a lot of people have when they're in corporate is they're so accustomed to having millions and millions of dollars-
Gen: Process, process, process.
Jake: Exactly. A lot of red tape, but a bigger team. Basically more resources just to summarize. And I think when you leap into startup or you're going to have your own small business-
Gen: We don't all get a million dollars in our budget for free?
Jake: Having got that memory, so maybe I do. I don't know. I wish. Perhaps there's a VC out there that will give me a million dollars, so [inaudible 00:03:35]. So yeah, I jumped into it sort of having that mindset of corporate, you know? Things take a little bit longer, because you need to research to the nth degree. I did spend quite a bit of time speaking to potential customers on both sides of the marketplace. A lot of coffees, [inaudible 00:03:55] with all the different [inaudible 00:03:58]. [crosstalk 00:04:00] I'm like where have you been all my life? But that was really good, because I identified some other problems that I realized existed in this market. 
It did take much longer, and part of me wishes that I'd just sort of jumped straight into it with just a bit of research and sort of launch something. Yeah, because sometimes you can over plan, and you over plan. Time goes by, and you just miss a huge opportunity. So, it's a bit of a balancing act.
Gen: So, what would you do now having hindsight?
Jake: I definitely would have launched probably in half the time. I would have put something quick and dirty, for lack of a better term, online. I would have focused on a smaller geography. For example, we were just Sydney, metro of Sydney, put a few listings on there, launched it, and really see where that took to get a workspace. Instead, I was spending ten weeks analyzing different shades of red for our logo. So, yeah, it's [inaudible 00:05:09].
Gen: This red? Or this red? Is it the same?
Jake: My partners did come home literally with an [inaudible 00:05:18], and there'd be a hundred slides, and I would ... Before I'd even say hello, I would be like sit down and look. You're now looking at every single logo. And there was a point where I was like oh, I don't think I've pressed the space bar. Oh, no wait, I did. Oh, I think that shade is exactly the same. I'm like [inaudible 00:05:34].
Gen: Fair enough. Well, it looks great, though.
Jake: Thanks.
Gen: So, oh, here we go. We've got great idea and great hair. Cheeky. If I had a million dollars, I would throw it at you. Thanks, Christy.
Jake: Love you, Christy.
Gen: So, I guess from that, are there tools out there that you can suggest and recommend to other startups that you used to get that [inaudible 00:05:57] as quickly as possible?
Jake: Yeah, I think there's a combination of tools. I think a lot of the landing pad softwares out there are fantastic. Literally, you can create and launch something straightaway. Right now, I've thrown myself into Leap Pages. Leap Pages can [inaudible 00:06:15]. And they're great. They've got a payment processor now available you know, on the landing pad, so literally within 24 hours, you can launch something and you're live. With that said, BlogPress is always a go to. There's actually a lot of web press things that lend itself to marketplaces.
Gen: Yes, they do now, yes.
Jake: With some fantastic plugins that complement that, so-
Gen: ShareTribe, [inaudible 00:06:43] web space for other landing pages and [inaudible 00:06:45]. Wix, I've played around with now. Have we used any other ones than those?
Jake: I did InstaPages.
Gen: Oh, yeah.
Jake: And OnBalance. Pretty much any [inaudible 00:06:53] software that you can buy, I've pretty much tried.
Gen: Done the free subscription?
Jake: Yeah.
Gen: That's awesome. And so from that point, once you got it together and had your first couple customers, what was that experience like?
Jake: It was quite daunting actually, because I think you go through this process of like building, building, building. Wide framing, you're talking to customers, getting customer feedback, and then you get to the point where it's go time. And it goes live, and you sit and just wait and wait and all of a sudden, someone [inaudible 00:07:25] or someone lists a space, and it's sort of where that theory was right, I guess. 
For us, we had a really interesting journey. When going back to the research piece, so talking to coworking spaces, I encountered a huge issue, and that was that a lot of them need software to manage their space. So, they looked at our software and went wow, this is incredible! We'll list! But we'll also use this to manage our existing members. But can you also add this feature, this feature, this feature? And I went yes, yes, yes, anything else? So, we sort of loaded our platform, and so our platform was quite sophisticated for a first version, so we went out in market, and we kind of lost ... Not lost our way, but we kind of went down a different path. So, when I first envisioned SpareWorkspace and to what we actually launched was very different.
Gen: So, lesson there what would you say would be?
Jake: I think stick to one problem, one solution.
Gen: Yep. The power of no.
Jake: Yeah, and I just learned this, the power of no. It's an incredible power. You need to fly, and I said no.
Gen: No.
Jake: I discovered that we were trying to solve too many problems, and we had too many solutions. The messaging market was really ... No one could really articulate it well. I was having all these different conversations and trying to accommodate everyone, and it wasn't until Christmas 2016 that I realized this is not what our vision was. This is so different, and we haven't pivoted in a way that was a positive way, I guess. So, I ended up stripping off the 100 features, stripped it back to about 10 core functions. They worked incredibly well. Reset the vision and the direction, and then we sort of went from there.
Gen: So, sometimes it's a good thing if you're hosing the business. You're assessing what's there and actually ripping the guts out, pull the things out that aren't needed. It takes a lot of risk and also courage from the founder. What was your thought process around that?
Jake: I think to summarize it, one of my best mates said to me just this past week, I think he summarized that whole period. In order to speed up, sometimes you need to slow down.
Gen: Yeah. That's good.
Jake: And I think slowing down, going to Christmas, taking my foot off the pedal.
Gen: Have some Christmas ham.
Jake: Yeah, a bit of wine. I sort of could take a step back and went okay, this isn't working. We're now heading to this direction. All our strategy and all the planning and business plans and so forth don't really lend itself to this new business. So, very quickly, it's made these big decisions, and then, went okay, let's go, and it's off again.
Gen: That's great. At that point, then, when did you decide to raise funds?
Jake: So, I realized having a two sided marketplace, it's quite cash intensive. At this point, I'm a sole founder, I have a sole investment properties, I've literally funded this by myself. Which should put me in a mental asylum, I think.
Gen: We are matching the walls.
Jake: This is actually a prison cell.
Gen: These are walls.
Jake: Its own brand. I forgot the story. Where was I?
Gen: Raising funds. You've self funded, you've bootstrapped to date.
Jake: So, I decided actually going into Christmas that in order for us to really give this a go, to really help the customers that we wanted to help, we needed to raise capital. There was a bit of a land grab, so all that stick to market, get there before anyone else does, I felt like we were onto something really exciting and new for this type of market. It was a huge opportunity at hand. And I thought if I saw that opportunity, there would be some investors out there that would also see it. And so I started in October 2016. It took me 12 months to actually initial pitch to closing. Quite a long time in startup world, especially when you're-
Gen: [inaudible 00:12:04].
Jake: Yeah, yeah, 100%.
Gen: Definitely, so what would be your learnings from that? How would you have done that differently in hindsight?
Jake: First and foremost, I actually would have sat down with people that have done it before and people that have probably done it quite recent, because the experience is fresh.
Gen: Definitely.
Jake: And I would have sat down and said please tell me from A to Z what does this process look like? What are the traps I should look out for? Even simple things. What documents do I need? And we spent thousands and thousands and thousands of dollars in all these agreements and so forth, and in hindsight, we probably should have had them done in the beginning based on our terms and issued them out as opposed to trying to merge two documents and things like that, so A, definitely talk to someone that's done it recently. B, just like you do with your customers, actually have a target audience set up for your message. Identify who you want to invest. Not just get money from anyone. I was quite fortunate. Investors that we have now are incredible. Incredible source of wisdom and experience.
Gen: Talk about who they are?
Jake: Yes, by all means. So, we have Brisbane Angels. We also have a few Melbourne Angels. A few private investors in Sydney. So, a great group of people. Access to a huge network, which has helped. We've also received funding from the Queensland government, so they're also a shareholder, which is quite interesting. But yeah, so I think we've got a really good group of investors. They're really supportive.
Gen: That's fantastic. And from the moment of yes, let's do this to then getting cash in the bank and actually ready to deliver, which is [crosstalk 00:13:54], what did you go through mentally?
Jake: It was incredibly tough, incredibly tough. Not many people know this, [crosstalk 00:14:05]. It got to a point at Christmas time, our partner was finishing up a med degree-
Gen: Which takes five minutes.
Jake: Yeah. Nice and easy. Couple of hours a day, done. So, our poor partner was trying to finish his med degree while living in Brisbane as well, so he didn't really have our support network. You know, we're based from Sydney. And yeah, we got to a point where financially, it was really tough. I am trying to raise this capital, have all these conversations with investors. Got to a point where I was working at a call center earning 20 bucks an hour, selling a dream over the phone. Even a few weeks in, we even AirBnBed out our apartment and slept on our neighbor's floor while we were going just to make ends meet, so it's quite an emotional journey, and it doesn't just impact you.
Gen: It's your product that comes along with you.
Jake: Yeah. Well, you need it.
Gen: [inaudible 00:15:12]. But that blood, sweat, and tears, and doing whatever it takes, you don't see that in a lot of founders, so it's a credit to you and your partner for going through that to hopefully being in a much more exciting spot that you are today, right?
Jake: Yeah.
Gen: Sleeping in a bed, right?
Jake: Yeah. [crosstalk 00:15:32].
Gen: No, you don't hear about all these kind of stories that people go through, right? And that's what fantastic that you talk about it, because people can think they [inaudible 00:15:39] alone. They don't realize that there wasn't even AirBnB, they sold cereal to try and make ends meet with credit card debt through the roof.
Jake: Well, it's funny. Listening to the AirBnB story, there's a lot of similarities, which kind of gives me hope that we'll be an AirBnB.
Gen: Maybe bigger.
Jake: Bigger, that's it. Bigger and better. I'll buy them!
Gen: Hopefully someone's listening.
Jake: But yeah, it is really tough, and I think a lot of people see the shiny, bright side of the startup world, but it is really tough. It will stress test you as a person, as a founder. Personally, it made me question am I doing the right thing? Is this what I really want to do? And there wasn't a shadow of a doubt. It was always yes, yes, I'll sleep on my neighbor's floor to make ends meet. I'll pretty much roll up my sleeves and make this work. And I believe in the business. I believe in what we're doing, and I believe we're going to be the next big thing.
Gen: That's fantastic. And something that's not spoken a lot in the industry as well is mental health. How do you create the head space for yourself? Everyone talks about exercise, meditating, et cetera. What do you do for you?
Jake: Yeah, really good question. [inaudible 00:16:58] is all. I feel one thing that's really hard is you can find something that works for you, but actually developing the habit, keeping it around, that's probably more of the challenge than anything. I make sure that ... One thing I've imposed this year is once I leave the office, that's it. I don't work at home. There's always the exception.
Gen: Because I've received emails from you.
Jake: [crosstalk 00:17:26], but no, I really try and drop everything once I leave, and I think that A, allows me to decompress. Going back to that whole slowing down to speed up. It allows me to have time for my partner and family. So yes, that's one of the big tactics I've developed this year is just drop everything, take a step back, business will survive. But I give a shout out to Peter Ellis and Aaron Brigby up in Brisbane. They've just started a program, and it's called Peak Personas, if I've got that right.
Gen: Someone's correcting you.
Jake: Yeah, yeah, someone could comment that it's wrong. And it's basically about a 30 day program, and various programs, but I've just done the 30 day as of yesterday, and it's about learning successful techniques, so techniques from successful people on how to reach your big performance. So, they're just employing different ideas from ... [inaudible 00:18:31] does this, and all their experience with dealing with founders and startups in the past five plus years, and yes, I think that's a great program for anyone that needs help.
Gen: Yeah, that's great. And how do you I guess then put your ... You're in a startup community, Fishburners, how do you assist other people figuring this out? Because it's a team effort to kind of pull somebody up when they're [inaudible 00:18:58] having experienced that [inaudible 00:19:00]?
Jake: Yeah, absolutely. There's a few people in the space that I've personally just sort of come home, [inaudible 00:19:07].
Gen: Yeah, which is important, that everyone has each other's backs.
Jake: Yeah, and I think just it's nice knowing that's someone's there and gets it and is going through it with you. Being a sole founder, that can be really challenging, because you don't really have anyone else to lean on. No one's experiencing that moment with you. So, yeah, so the guys here at Fishburners, on Fridays for example, we've just started a sole entrepreneur, sole founder coffee catch up.
Gen: What time's that? Where is that for anyone else?
Jake: 10:30 at Fishburners. And that's been great. It's only new, but it's allowing people that feel a bit isolated, because they're doing it by themselves to join a group of people and share their war stories, just help one another.
Gen: Fantastic.
Jake: Yeah, it's so nice. Been pretty successful.
Gen: So then, what's next for you guys? Where are you heading? [inaudible 00:20:04]?
Jake: [inaudible 00:20:08]. No, for us, we're hitting some amazing numbers at the moment, so we are definitely looking at scaling as quickly as possible, so we're definitely looking at raising more capital on the series A later this year. So, any investors out there would like to get in touch, by all means. But for us, really, we just want to continue to build our marketplace on both sides, help our customers every single day. The one thing that gives me that big smile is when we've helped a customer find a meeting room for their boss last minute, they're running around, they can't find anything, and oh look, we've got a space for them to book, so yeah, helping our customers.
Gen: That's fantastic. So then, as a sole entrepreneur [inaudible 00:20:56], what's your best hat for being able to the right contractors or freelancers to kind of assist you to be in many places at once?
Jake: Yeah, a really good question. I've been incredibly fortunate. I had a wonderful team of supports for SpareWorkspace. That said, we've had a few people come and go for various reasons. It's just part and parcel. Not everyone's going to be a right fit. And also, it's the time of the business as well. Sometimes, any other days, we hired someone to do AdWords when we didn't really have enough money to pay AdWords, let alone have someone manage our AdWord account, so it wasn't the right time. 
I think referral is probably one of the best sources to find talent, especially people that are like minded or have a similar startup to you, so accessing Facebook groups. I know I've mentioned [inaudible 00:21:55] groups. But you know, a lot of Facebook groups, coworking communities and talking to people there. Obviously, you've got the [inaudible 00:22:03], the freelancers of the world. The other thing I noticed as well is actually getting referrals from existing freelancers that you're working with. So, one person I hired in business to help with AdWords, they actually referred me to some developers who helped us develop, so yeah.
Gen: That works well, then. And when you're hiring people as full time employees, how have you gone about that? How do you instill that culture or relate what your culture is to make sure you're getting that right fit?
Jake: Yeah. I think it's really important to have your values set, your mission, so everyone's on the same page. And really defining not only the mission but also how you're going to do it as well. I think a lot of people go oh, these are our key values and this is our goal, our vision, blah blah blah, but they also need to define okay, this is how we're going to get there and sharing that. So, I think once you set that in place, I think a lot of people hire too soon as well, and I think that can damage businesses in various ways. So, I think once you've got your values and mission, understanding the people that you need to get to that point, putting in the processes, and then going in and hiring those people and making sure that they fit. Those three.
I was extremely lucky. Our first employee actually interned with us, so we worked quite closely together, got a really good insight of who she was as a person, and she was just incredible. She's just one of the most beautiful people you'll ever meet. Hard working, very professional, always did more than what you expect. So, it just turns out when we were looking to hire someone-
Gen: You knew exactly where to go.
Jake: I rung her up. What's going on? And she joined within four to six weeks.
Gen: That's fantastic. Managing people and then trying to scale that team. Going from one to many is always a challenge. Having dealt that.
Jake: Yeah, so I think for us, it's about understanding what the business needs at the right time. As I mentioned earlier, a lot of people hire too quickly. They don't really understand what they need at the time, and then you end up having-
Gen: No time for what you need right now, and what you're going to need ... What you're trying to grow towards in the future.
Jake: Exactly. And then you end up having all these freelancers and you're managing all these freelancers and VA's and it just becomes quite time consuming, so I think the biggest tip I have when it comes to hiring is yes, you want to hire for right now, but you want to make sure that that right now is going to also be simple for six, 12, two or three years down the track, because whoever you hire today is going to hopefully be with you for a long time.
Gen: Yep, that's great. And tools. There's so many different apps and [inaudible 00:25:00] platforms and free trials out there for different things. Besides Tammy of course, what are your favorite goods and tools at the moment?
Jake: I'm a huge, huge fan of Drift, which is a live chat ... We've switched back and forth with them, so we're obsessed with them, and then we find something else, but then we always go back. Drift, without a doubt-
Gen: Why do you go back?
Jake: Their functionality. They've got a lot of unique features built into their platform that allows us to talk to our customers like no other platform. I could be a tagline for them.
Gen: Absolutely.
Jake: But yeah, Drift without a doubt, is one of the key products we use. I love Segment. Segment has saved our business thousands and thousands of dollars. I've just [inaudible 00:25:52] work. My developers love it because I'm like hey guys, can we use this? [inaudible 00:25:58], so Segment definitely is a key tool. I think the other tool that we've used over the past two years is Autopilot. So, for email automation, SMS triggering, so forth. It's another great tool. But one recently, which I fondly love-
Gen: Drum roll.
Jake: I'm obsessed with it, is called FullStory.
Gen: Yeah, 100% stalk-ability.
Jake: It's just [inaudible 00:26:29]. I'm talking to customers, and I'm like oh, one second. Hmm, so, it looks like you may have done this. They're like, how do you know that? I'm like, it's magic. But no, it's been great. So, for those that don't know what it is, basically it allows you to ... It's like Goggle Box, but for your website.
Gen: It's a great show.
Jake: Yeah, so you can actually watch your customers interact with your platform, which is great, because you pick up a ton of UX issues. You can very quickly identify bugs. The amount of times that customers will screenshot things, send it to you, none of it makes sense, and then you realize they were screen shotting the wrong page. Things like that, where this just gives you that live view, what your customer's doing. Our developers are obsessed with it, I'm obsessed it. I love FullStory. So, it's a free plan as well.
Gen: FullStory, you get a rose.
Jake: Yeah!
Gen: That's fantastic. And so then, I guess, from where you're at as a leader, how do you keep learning and making sure that you're always learning and ahead of the curve for your team?
Jake: Yeah-
Gen: Besides FullStory.
Jake: I think what's really important is not only checking in with your employees, seeing how they're going, but also get them to almost check in with you and for them to let you know how they see you going, if that makes sense.
Gen: Yeah, 360 feedback.
Jake: Yeah, 100%. That would have been the quickest way to explain that. But yes, I think getting feedback from others is really important. Employees, freelancers.
Gen: Do you have mentors?
Jake: I do. I'm lucky, because our board, we have two incredible people on the board that are both role models of mine.
Gen: Great.
Jake: One of them has been a part of the site from the very beginning who I just look up to like literally, my idol. I hope he doesn't work out what we're talking about. And just having someone that I really look up to and respect and really having coffee with them or have a call with them and they truly understand what I'm going through. But also be really honest with me. My mom is great for telling me how amazing I am, you know? Luke does a fairly good job at telling me [inaudible 00:28:52]. But to have someone that you respect that can really critically give you that feedback-
Gen: Take the no bullshit approach, essentially. Pull your socks up [crosstalk 00:29:04].
Jake: Pretty much. Or the other way around as well. Sometimes, I have this constant anxiety around I'm not working hard enough and fast enough, blah blah blah. That's just because I'm just to ambitious and dedicated to making this work, but then I've had you know, these people around me, I've had the board say hey, just ... You're doing a great job. Chill out. It's okay. Take a break. You're doing a really good job. So, I think that's really important, having feedback. But also, just education. And there's a ton of amazing blogs out there, obviously.
Gen: Any particular ones you follow? Or podcasts you listen to?
Jake: I've just gotten back into podcasts, actually, so ... Rocket Ship. I want to call it Rocket Ship.
Gen: On the interview.
Jake: Yeah, it's Rocket Ship something. And incredible podcast. Really short.
Gen: We'll put the link in the below option.
Jake: Yeah, it's really short and sharp segments, so you know sometimes they waffle on. These guys do an amazing job. I've pretty much searched every podcasts that referenced AirBnB, I listen to. And out of all of them, they had the best one, and they summarized their story really well, problems, blah blah blah. So, that one there. In terms of blog, I usually go straight to The Medium, because The Medium sort of curates all the great content out there. But also, doing courses. This Friday, I'm doing an amazing course with [inaudible 00:30:44]. I hope I pronounced that right. Rebecca Campbell's doing an amazing job with this new marketplace-
Gen: So, what's he doing?
Jake: It's around styles of marketing and developing funnels and so forth, so I can't wait. And for me, it's about investing my time doing this course and then being able to take just a few [inaudible 00:31:04] back to the business.
Gen: That's awesome. And this is a question I ask everyone. If you could have a superpower, what would it be? It always puts people on the spot.
Jake: Well, FullStory gives me so many superpowers, so you know?
Gen: [crosstalk 00:31:19] not a super power.
Jake: It's like X-Ray vision. You know, I love to fly, so I think actually being able to fly whenever I want so I can just go you know what? I'm out of here. Flying to Hawaii. Definitely, I would want to fly.
Gen: Yep. This is really exciting. So, how can people better support you then?
Jake: That's a really good question, thank you. Look ... I'm going to look at the camera. If you know someone that has a spare boardroom, meeting room or spare desk, tell them to go to SpareWorkspace.com.au. We have so much demand and not enough space, which is a great problem to have, so if there's people out there that want to make a couple hundred bucks on putting their boardroom onto our platform, by all means, you can do it. But also, letting people know. We have a lot of recruiters, lawyers, trainers, EA's, PA's, office admin staff that love SpareWorkspace, because it allows them to get on with their day by being able to go onto our platform, search what they're after, book it.
Gen: And get on with it.
Jake: Exactly.
Gen: That's awesome. And what can people reach out to you for?
Jake: I'm an open book, as you can tell, so anyone that I guess has related to my story and would like to have a coffee and chat about what they're going through, get advice, more than happy to give back.
Gen: How can they reach out to you?
Jake: Yeah-
Gen: LinkedIn?
Jake: Yeah, look LinkedIn is always a great way, so by all means, go on LinkedIn. Otherwise, I believe I'm tagged on here, so send me a message through Facebook as well. Whatever I can do to help you guys out there, more than happy to help you out.
Gen: Thank you. Thanks for being so honest. Well, thanks for coming, or thanks for letting me hijack you today, but enjoy your afternoon, gang. See you all next time. Bye!